At Caring Hearts Veterinary Clinic, our top priority is providing exceptional care to all of our furry patients. 🐾 To ensure that we can accommodate as many pets as possible in a timely manner, we kindly ask all clients to follow our updated Cancellation and No-Show Policy:
1️⃣ Cancellations: Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your slot to another pet in need.
2️⃣ No-Shows: Missing an appointment without prior notice is considered a no-show and disrupts our ability to serve other patients.
3️⃣ Repeated Cancellations or No-Shows: If a client cancels or misses 4 or more appointments within 12 months without sufficient notice, they may be removed from our client list to ensure we can best serve our patients.
4️⃣ Fees: A non-refundable fee will be charged for missed or late-canceled appointments:
•$25 for regular appointments
•$35 for surgeries
5️⃣ Emergencies: We understand that emergencies happen! Please contact us as soon as possible if you’re unable to make it due to an emergency, and we’ll work with you to reschedule.
Your cooperation helps us continue providing the compassionate care your pets deserve! 🐕🐈💖
If you have any questions or concerns about this policy, feel free to reach out to our team.
Thank you for being a valued part of the Caring Hearts family! 🌟
